Return Policy

Returns and Refunds

Form+Function Return Policy:

Since we stand behind our products, our return policy is simple: We offer a 100% refund on unused merchandise, less any shipping and handling cost. Please do not install a fixture until you are certain you are keeping it; to qualify for return, it cannot have been installed or modified in any way. All returns must be sent through UPS or FedEx in their original retail box, in re-sale condition (complete with any parts/accessories that go with the fixtures), and with sufficiant packaging material to ensure thier safe arrival-including an outer shipping carton. If a return arrives damaged, you will need to file a claim with the carrier you used for compensation.

If no shipping was charged on your order, we will issue a full refund less 15%, with a minimum of $15, to recover our initial shipping and handling cost.

Please do NOT return any items without contacting us first! We will issue you a Return Goods Authorization (RGA#) before any item can be returned. Form + Function will refuse any returns not clearly marked with an RGA#.

An RGA must be requested within 14 days of  receipt of the item and the item has to be returned within 14 days of us issuing you an RGA, or you will not receive a credit for your return. Please note that the first 14 day requirement is only that you tell us you need an RGA; once you have told us within 14 days of receipt, you have fulfilled this portion of the returns policy. It can then take 3 to 7 business days for the manufacturer to provide the appropriate RGA number. The time that elapses over these days will not count against your return timeframe requirements. Once we have given you the RGA#,  you will then need to ship your return within the allotted 14 days. After 14 days the Return Authorization will expire and no replacements or refunds will be given.

We will not issue any credit for shipments that were refused and therefore returned to us unless this was arranged with us in writing.

Please Note: Some merchandise cannot be returned or can be returned only with a restocking fee!

We like to be able to offer you truly unique products. We therefore show some lighting designs on our Web site that are not in our stock program. We also offer you the service that we will order any item from any of the manufacturers we deal with, even if you don't see it on our Web site.

These "special orders" are usually directly drop shipped to you from the individual manufacturer, who will charge a certain amount, usually between 25 and 50% of cost for items returned (a "restocking fee").

We charge a restocking fee on the return of these products. If there is a restocking fee on an item, you will see it stated clearly in the item description.

On very large or unique orders, we reserve the right to notify you that we want to treat them as "special orders" with special return policies and restocking fees. This policy, again, frees us up to be able to order truly unique lighting for you and offer special pricing on large orders.

The following types of items do not qualify to be returned for a refund:

• Custom orders cannot be returned unless they have a defect.
• Special Purchases, such as: Inventory Sale Items, Custom Quotes, Special Discounts.
• Fixtures or ceiling fans that have been installed cannot be returned unless they have a defect.
• Light Bulbs do not qualify for returns unless the error was the fault of Form + Function.

 

Refunds

We will notify you via e-mail (or if you prefer, by mail) of your refund once your return has been received and inspected for damage. Please note that we can refund shipping costs only if the return is a result of our error.

How to return items to Form+Function:

Returning non-defective items:
To return non-defective lighting fixtures for any reason, simply e-mail us at customerservice@formplusfunction.com. We will issue a Return Goods Authorization Number (RGA#), provide return shipment instructions, and assist you with all other return questions.

You can call us with any concerns and questions at 800-264-0057 and you will be able to talk with a real, live person.

In order to give you and us a “paper” trail of the date and nature of the damaged/defective item claim, the RGA request has to arrive at Form+Function via e-mail or fax.
email: customerservice@formplusfunction.com  fax: 505-988-7148
 

 The Customer's Responsibilities when Returning Product
 When returning product to Form+Function it is your responsibility to pack the product in the original retail carton with sufficient packaging material around it-including an appropriate outer shipping carton. Mark the outer shipping carton with the issued RGA (Return Goods Authorization) number, and it is in your best interest to insure the package.

Tip: If the outer box you received is in poor condition you will need to provide a new outer box. UPS and FedEx will not insure boxes that will not hold up during shipment.

Any item received damaged at Form+Function is your responsibility and we can't guarantee a replacement or refund.