Returns

Our Return Policy:

Since we stand behind our products, our return policy is simple: We offer a 100% refund on unused merchandise, less any shipping and handling cost. The fixtures cannot have been installed or modified in any way. The fixtures MUST be in the original box, in re-sale condition, with the original packaging material.

If no shipping was charged, we will issue a full refund less 15%, with a minimum of $15, to recover our initial shipping and handling cost.

Please do NOT return any items without contacting us first!

We will issue you a Return Goods Authorization (RGA#) before any item can be returned to us. Form + Function will refuse any returns not clearly marked with an RGA#.

An RGA must be requested within 15 days of the receipt of the item and the item has to be received by us within 15 days of us issuing you an RGA, or you will not receive a credit for your return .

We will not issue any credit for shipments that were refused and therefore returned to us unless this was arranged with us in writing.

Please Note: Some merchandise cannot be returned or can be returned only with a restocking fee!

We like to be able to offer you truly unique products. We therefore show some lighting designs on our Web site that are not in our stock program. We also offer you the service that we will order any item from any of the manufacturers we deal with, even if you don't see it on our Web site.

These "special orders" are usually directly drop shipped to you from the individual manufacturer, who will charge a certain amount, usually between 25 and 50% of cost for items returned (a so-called "restocking fee").

We charge a restocking fee on the return of these products. If there is a restocking fee on an item, you will see it stated clearly in the item description.

On very large or unique orders, we reserve the right to notify you that we want to treat them as "special orders" with special return policies and restocking fees. This policy, again, frees us up to be able to order truly unique lighting for you and offer special pricing on large orders.

The following types of items do not qualify to be returned for a refund:

• Custom orders cannot be returned unless they have a defect.
• Special Purchases, such as: Inventory Sale Items, Custom Quotes, Special Discounts.
• Fixtures or ceiling fans that have been installed cannot be returned unless they have a defect.
• Light Bulbs do not qualify for returns unless the error was the fault of Form + Function.

 

Refunds

We will notify you via e-mail (or if you prefer, by mail) of your refund once we have received the returned item and inspected the item for damage. Please note that we can refund shipping costs only if the return is a result of our error.

How to return items to Form+Function:

Returning non-defective items:
To return non-defective lighting fixtures for any reason, simply e-mail us at customerservice@formplusfunction.com. We will issue a Return Goods Authorization Number (RGA#), provide return shipment instructions, and assist you with all other return questions.

In order to give you and us a “paper” trail of the date and nature of the damage claim the RGA request has to arrive at Form+Function via e-mail or fax.  Returns must include the original box, packaging and accessories.

After receiving the Return Goods Authorization Number, you will have 15 days in which to return the product to Form+Function. After 15 days the Return Authorization will expire and no replacements or refunds will be given.

The Customer's Responsibilities when Returning Product
When returning product to Form+Function it is your responsibility to pack the product in the original box with sufficient packaging material, mark the box with the issued RGA (Return Goods Authorization) number, and it is in your best interest to insure the package. Please do not return via United States Postal Service.  UPS and FedEx only.

Tip: If the outer box you received is in poor condition you will have to provide a new outer box. UPS will not insure boxes that will not hold up during shipment.

Any item received damaged at Form+Function is your responsibility and we can't guarantee a replacement or refund.